As a medical facility, finding ways to better communicate with patients is perhaps your biggest challenge in the last few years, and you’re certainly not alone. With recent statistics showing more than a quarter of hospital re-admissions could become preventedwith better doctor-patient communication, you can see a barrier there.
The biggest problem with this is sometimes distance, plus the burdens in having to carve out time to see patients face-to-face. If you’re a doctor constantly on the go and in high demand for travel, how do you keep up with your existing patients?
A healthcare CRM is the best solution, though you need one that focuses exclusively on collaborative care.
How can we exactly define what collaborative care is, and how does it work through mobile devices? It’s time to look at what CRM collaboration does to solve medical problems from afar.
One of the biggest challenges for new patients is helping them understand what to expect before they arrive for their appointment. Patient anxiety (or white coat syndrome) is an issue you may have regularly with new or existing patients.
Better communication from a CRM platform allows you to send these patients valuable information and tips to help calm their nerves. Whether through automated texts or even live chats, you’ll tell them exactly what to expect when they arrive to your office.
This helps the patient visualize exactly what’s going to occur when they arrive. By doing so, it potentially cuts down their anxiety by half, if not completely.
It helps to send information the day of the appointment so any info sent stays fresh in the patient’s mind.
Educating Patients Before and After an Appointment
While educating patients before their appointment is important, it shouldn’t stop there. A quality CRM keeps sending educative information after the appointment takes place. Doing so helps brings more empowerment to your patients since they’ll have actionable steps to take to prevent any future health events.
One reason patients go back for further treatment is because doctors don’t provide enough information on preventing relapses. By sending secure messages directly to the patient’s phone, they’ll get tips in real-time on how to heal quickly and use preventative measures to maintain their health.
Notifying Family Members About a Patient
Many close-knit families might not know when a family member has to enter the hospital for an illness. Trying to contact everyone immediately is impossible, especially if the patient can’t provide immediate information to your medical staff.
CRM platforms use the cloud to connect everyone around the world. Those in your medical facility can quickly send a text to everyone in your patient’s family when they need to know about a health event.
They also receive recurring medical updates by text or through real-time chats if they can’t come and visit in person. It’s a way to keep families closer so a patient has more peace of mind about keeping everyone informed. This feature works similarly with caregivers.
Recovering at Home
To cut back on patient overcrowding in your hospital or medical facility, you can help patients recover at home with CRM software. Rather than keeping them for days or weeks in a hospital bed, real-time communications at their home helps them take proper stops for faster recoveries.
As with the educative information mentioned above, this helps prevent re-admissions due to medical relapses. It also allows patients to recover in their own personal environment. Through real-time messages, you’ll be able to give instructions on bandage replacements, what medications to take, and what exercises they should do to get back on their feet.
Our Healthcare CRM at HealthGrid is one such CRM bringing these superior communication tools to your medical establishment. Visit us to find our more about features and what it means for a new era of more informed patients.