Customer service is an important goal for every industry including the medical industry. How to engage with patients more regularly and easily is a concern for physicians. Now with customer relationship management (CRM) software readily available, medical facilities are taking advantage of the benefits of this advancement in technology. Not only are physicians discovering the benefits of healthcare CRM software, but patients are delighted with the innovation as well. Here are 3 things patients love about healthcare CRM.
Connects family/loved ones
When patients need to go in for surgery or a medical procedure, it can be traumatizing for loved ones and the patient too. Part of the difficulty is not knowing what’s going on. Most people cannot be with their loved one the duration of a surgery and recovery time. This makes it difficult for everyone. Parents, spouses, or grown children worry about the loved one in the hospital. With CRM, they can be kept in the loop. Status updates can be sent to their phone or they can check a patient dashboard to find out what exactly is going on with their loved one if permission has been granted. This puts a lot of minds at ease.
Keeps patients healthy
The one thing patients will love about healthcare CRM is most will begin to see an improvement in their health. As important reminders, updates, and educational information are sent to their mobile phone, they can make better choices for the best health.
No one likes to complete a lot of paperwork. The convenience of filling out your information online through a secure app is an important benefit of CRM software. Furthermore, you can handle insurance changes too, schedule appointments, and make other personal information changes. Eliminating paperwork frees up your time, which is always positive.
Find out more about healthcare CRM for your patients. Connect with HealthGrid today.