The post-care phase with a patient is really the most critical of all, because it’s when they’re most vulnerable to a relapse. No matter what their previous health problem was, it could easily fall back without proper guidance from your medical staff. How do you communicate this to the patient, though, once they go home?
A healthcare CRM is one of the best tools for doing this for one simple reason: It provides real-time communication. Also, it helps better organize the way you do things in your medical facility. With the ability to digitize all medical documentation in your CRM, you can finally move away from paper and find information you need.
Thanks to better organization capability, you’ll be able to map out a patient’s treatment plan. Through each step, you’ll be able to decide how you want to communicate it to the patient, and at the right times.
Sending a Treatment Plan
What makes using your healthcare CRM so effective for a treatment plan is you’re sending everything via text. As you’re already aware, when sending texts, you’re sure it’s going to arrive to its proper destination. It’s also instantaneous, assuring the recipient receives the message. The recipient also receives an alert, so they’ll check their text immediately if able to do so.
This is why text communication is essential to convey important health information to a patient. However, you can send a digital treatment plan to them in advance so it’s there waiting for them when they go home.
All the patient has to do is upload an associated app for your CRM to receive every message. Rather than send them home with a giant notebook full of papers on how to recover from a medical issue, they can read every page in perfect clarity on their mobile device.
Providing Info On How to Change Bandages
Your patient perhaps had surgery and has to change bandages at least once a day when recovering at home. Are you sure they’ll be able to understand how to do this on their own with your directions? If not, it could easily lead to infection and another stay in the hospital.
In your digital treatment plan, you can give direction on how to change a bandage in perfect detail. The benefit of a patient reading these directions on a mobile device screen is it has high-definition so the reader doesn’t miss the details. You can even include hi-def graphics and photos for more realism.
Sending Reminders About Taking Medications
A patient forgetting to take their medications while recovering can bring as much of a relapse as an infection. In this scenario, it could bring even worse outcomes, so it’s critical they take their meds at proper times.
Through your CRM, texting the patient medication reminders is easy to do. You’ll be able to do this through automation to remove burdens for your staff. When you know a patient needs to take a medication several times a day, an automated text gets sent at those times every day without fail.
Information on Exercise for Quicker Recovery
Trying to detail information on proper exercises during recovery can become complicated when done on paper. Diagrams don’t always translate well on paper, which could confuse the patient on how to properly do an exercise procedure.
Once again, thanks to hi-def screens on mobile screens, you can send vibrant diagrams to the patient on how to do a particular exercise. They can even hold their smartphone while they exercise to mimic the diagrams.
Here at HealthGrid, we make the above possible through our own healthcare CRM. Visit us to learn about the amazing communication and organizational abilities this platform provides.