If you’ve worked hard to alleviate the stress and anxiety of your patients, you shouldn’t exclude your staff out of this equation. When you consider how much pressure your medical personnel have to go through to assure no mistakes occur, you may not realize how challenging their jobs are. They may not complain about it because they possibly feel like they have to adhere to your normal procedures.
It’s time for you to find out how much extra work they have to do and scope out the mistakes they make due to manual data entry. Particularly if you’re still adhering to using paper or outdated management programs, the stress level of your staff is perhaps going unspoken until they become more transparent.
You should persuade them to become honest, because you may find out they prefer changing to a digital format.
This is where a healthcare CRM can completely change how your staff works. Now they can do their jobs in a more efficient way without near impossible challenges.
Digital Insurance Documents
How many insurance papers does your staff have to sort and file every day? Far too many medical practices still force patients to fill out required insurance papers on paper. Doing so adds a layer of stress to your staff because they have to somehow keep each page together, file them for each patient, and make sure nothing becomes lost.
That’s a lot to expect of employees when so much rides on keeping those documents protected. You’ll need those files to adhere to regulations, as well as financial transactions for starters. This doesn’t include having to snail mail them all to different places, including insurance companies and Medicare.
All of this is going to add to your expenses for the cost of paper, not including all the postage for mailings. Making your employees responsible for this puts another weight on their responsibilities.
A CRM digitizes all your insurance papers, including being able to send them to patients before their appointments take place.
Some of your medical staff may have to create educational information to send to patients from time to time. Doing so is going to mean spending extra time crafting documents that have accurate information and well-written.
Just one single typo listing important medical procedures for a patient could result in a misunderstanding and possible illness relapse.
Manual data entry on paper adds yet another layer of stress to your employees, including the pressure of making sure every sentence is accurate.
By creating these documents digitally in your CRM, your staff can send education info to patients at any time to their mobile devices. Along with more accuracy, you’ll be able to send relevant medical information on a more timely basis.
Creating Surveys and Questionnaires
Placing a burden on your employees to create health information is already a time-consuming effort, though so is creating surveys and questionnaires. Having to do these on paper and then filing the answers from patients can lead to further confusion.
The biggest problem comes from trying to understand the information in the surveys. Accumulating all the answers into something cohesive is impossible without having digital tools to organize it for you.
A quality healthcare CRM not only digitizes surveys (and sends them through an automated process), it also places every answer into an analytics program.
Thanks to sophisticated metrics in your CRM platform, you’ll get a full picture of what patients think of you so your employees can improve and provide the best care in the future.
There isn’t any better gift to give your medical personnel to add extra meaning to what they do.
Visit us at HealthGrid to learn more about how you can make the jobs of your personnel become more productive using our CRM app.