The post-care phase for a patient is one of the most important parts of a medical journey since chances for relapse are always there. With Medicare fining hospitals in recent years for any patients readmitted to the hospital before 30 days, you know how serious this is. If you’re experiencing even just a few of these every month, you need to do something to prevent this from happening.
Your medical facility likely realizes communication issues are the major culprits behind so many relapses. Even if you and your staff work hard to keep in contact with patients while in home-based recovery stage, you may experience too many roadblocks.
For instance, contacting the patient at home via phone may not always bring an immediate response.
A healthcare CRM helps with scoping out outlying problems not associated with typical patient recoveries.
Identifying Outliers to Normal Recovery
Another problem with relying on phone contact with patients is not always receiving accurate information on relapse symptoms. Because the patient may not get back to you until after you leave a message, it’s possible they won’t accurately describe their symptoms in the moment.
Also, because you can’t see the patient, it makes it more difficult to determine their physical appearance and what’s occurring. It’s why relying strictly on phone contact during this phase shouldn’t become a crutch.
You need more real-time communication methods to scope out the truth about what a patient experiences. This is why digital communication through a CRM is better. Through such a platform, you open up more communication systems for in-the-moment care.
Sending Information At the Right Time
Automation is a big part of healthcare CRM’s as well, which allows you to remove a major burden off your medical staff’s shoulders. They won’t have to contact patients manually during recovery and instead send educational information at a set time.
Since many of your patients have to take medications on the clock and may need to change bandages every few hours, automated messages help considerably.
The patient simply receives a text message from you on their favorite mobile device. Your CRM lets you set up when an automated message goes to them so it’s never missed.
In your educational material, you can outline various recovery outliers that frequently occur. By providing the list, the patient has ability to scope out their symptoms and then get back to you immediately.
What’s important for a successful recovery is a patient being able to get back to you as quickly as possible. By using texts through your CRM, you’ll communicate with the patient in real-time. Texts don’t have delays in being sent, and the patient might have more candor about their symptoms.
CRM’s also give you live chat capability to connect your medical team to patients if it’s necessary. Even family members can digitally connect through the CRM. Now everyone knows what’s going on when a family member recovers after surgery or other medical event.
Sending Questionnaires to Find Outliers
As another automation example, a CRM lets you send digital questionnaires to find quick answers to recovery problems. You can find a lot of valuable data this way. Plus, the patient can send it off immediately without worrying about papers or snail mail.
Once you receive their answers, it all goes into your CRM’s analytics program so you can easily extract data for further action. Being able to use easy-to-read metrics during a patient’s recovery gives clarity on what the best move is rather than waiting for delayed medical opinions.
Visit us at HealthGrid to learn about our healthcare CRM and the ways you can use it to better communicate with patients.