If you have any experience using CRM software, you know how superior it is in communication tools. Maybe you’ve never worked with one designed for healthcare if still using manual or paper-based systems. Once you find a healthcare CRM branching out on your ability to engage with patients, you’ll see how you can remove many office burdens.
One of those likely stressing your staff is keeping patients monitored in the post-care phase. How can you monitor patients through a CRM so you’re sure they won’t experience a relapse?
Keeping in Contact Through Digital Texts
The greatest aspect to a healthcare CRM platform is the ability to connect to a patient’s mobile device. This already opens new doors to real-time communication you won’t have with phone calls or email.
After sending a patient home for recovery, you can send texts providing clear directions on how to care for themselves. Since automation is a big part of your CRM, it’s possible to send this while the patient is still in the hospital. The information will already be there waiting for them on their smartphone or tablet.
Sending a personalized message to them when they go home helps send a message you’re paying attention. However, even personalized messages can become automated.
Sending Reminders Via Text
As the patient goes through the recovery process, they may need reminding about medications, or in changing bandages. Even diet reminders become important so the patient stays healthy.
All of these reminders are easily scheduled in advance through your CRM’s automation dashboard. No more do you have to burden your staff to send manual texts to hundreds of patients every day.
Providing Educational Material
Statistics show patients appreciate receiving educational information about their health. It pays to send them timed educational texts to help them understand their condition and tips on how to stay healthy.
Don’t limit this to post-care time. Sending these in ensuing weeks or months keeps your statistics down on re-admitting patients due to relapse.
Sending digital surveys during and after recovery also helps you see how the patient is doing. The answers you receive go into a metrics program to help you prepare better future treatments.
To receive all of this in a healthcare CRM, visit us at HealthGrid to see why we’re a leader.