Your medical practice might cater to families with continual attempts to collectively maintain their health. However, trying to keep those families connected about their health isn’t easy if you’re stuck using outdated technologies like landline phones, or using paper-based systems.
All of these still create extra expenses for medical facilities like yours. One reason is, they slow down procedures before any medical care can even take place.
A healthcare CRM takes you away from archaic medical procedures and brings you up to date into the mobile age. Better yet, it takes all your patients into the same category and helps families connect in ways benefiting everyone.
Making sure entire families stay healthy and knowledgeable should become your mission statement if you haven’t created one already. Using a CRM opens up various communication portals to allow families to keep in touch about their health while allowing you to keep communicated with them.
Keeping Families Knowledgeable About Health Issues
If you already treat an entire family and know what their basic medical risks are, you can send them recurring texts on the latest news about treatments or cures. For instance, one family might have prevalent Diabetes risk in each generation. Through your CRM, you can send the family continuing tips on how to manage Diabetes, including the latest news on treatment methods.
Since CRM’s allow group texts in seconds, everyone in the family with the CRM app receives the text collectively. However, this particular feature becomes useful in other scenarios as well, some far more pressing.
Even so, sending educative health information periodically is the ultimate form of prevention. Knowledge is always power in health, and it more often than not helps prevent illness or relapses.
Connecting Families During Health Crises
Not all families are going to live in the same house together, or even the same city. Only some of those family members are maybe patients of yours, though they need to stay connected to other relatives on their health problems.
The problem is some relatives may live out-of-state, or even in another country. Children of older parents, for instance, may live elsewhere due to their careers, yet want to stay informed if a health event arises.
A CRM allows one of your patients to connect with other family members. All it takes is the latter uploading an app on their phones, and you can contact them easily through text, or even a live chat portal.
When an unexpected health crisis happens, your medical staff may not even know who to contact to let family members know. Your patient might be in serious condition and unable to speak, making it impossible to reach relatives. Plus, relying on landlines is too risky and expensive on your end when calling long distance.
Your CRM eliminates these problems to assure everyone knows what’s occurring.
Obtaining Survey Results From Entire Families
One great feature in healthcare CRM’s today is ability to send surveys and questionnaires after health care takes place. These can get sent collectively to every family member to gauge opinion from each of them.
Their answers may all differ, yet it’s important to take this data and place it in your CRM’s analytics platform. Doing so helps you get an idea of how to shape medical visits for each member of the family.
No family is going to think alike, and they all need unique treatment based on their specific conditions. Now you can set up targeted treatment in advance before any of those family members come in for an appointment.
Visit us at HealthGrid to learn more about our own CRM with features to connect families around the world.