Let’s face it: you wouldn’t be in business if not for your patients. While it’s important they understand your expertise, it’s also essential to make them feel respected. By following these specific tips, you’ll be sure to increase the relationship between you and your patients:
1. Ask them their input.
Of course, you have the education and experience to treat and diagnose. However, your patient knows his or her body, and if they seek medical advice on a specific issue, be sure to listen to their worries and address the main concern that brought them in. Especially when it comes to treatment options, your patient might have some decisions to make. Emphasize your expert opinion, but ultimately let them make their own decision when appropriate.
2. Repeat yourself for clarity.
Going to the doctor for some people can be overwhelming, especially if there’s a lot of information that needs to be explained and medication prescribed. Make sure all of their questions are answered and they completely understand their next steps.
3. Establish post-appointment communication options.
Sometimes patients might have a follow-up question or two, or maybe they have another concern that comes up after their appointment. Offering a way to get in touch with you, such as providing an email address or using a contact page on a website, is a wonderful way to keep your patients satisfied with your service and go that extra step in showing that you care.
Connecting with your patients and meeting their needs is a necessary part of working in the medical field. But by following these steps, you can go above and beyond making your patients happy, keeping them coming back to you for future illnesses and treatment.