Bringing Health Knowledge Through Your CRM to Help Patient Engagement

Patient engagement is no doubt top priority for your medical facility, yet you’ve probably grown frustrated in keeping everyone in the loop about health procedures. Trying to do this through a paper-based system only leads to errors and possible lost documents. This can occur on both your end and theirs when having to organize dozens of papers on ways to stay healthy.

Whether it’s educative data on what to expect during an appointment, or how to take care of themselves afterward, patients want info they can use. If you’re realizing providing this on paper isn’t conducive to saving money, then you need to look at using a CRM platform.

Known as Customer Relationship Management software, you’re able to use it for various things, including real-time communication. Even better is you can send pertinent info to patients when it’s needed.

So what kind of health-related knowledge should you send to your patients? Let’s look at what they might deem valuable.

Health Information About Preventing Illness

If you already know what the medical condition is of a patient, you could send them texts on how to prevent it from getting worse before they visit you. What’s important is to send exclusive info and not something the patient could find through a quick search on Google.

By sending useful and inside medical knowledge, you prove not only your expertise, but also your thoughtfulness in thinking of the patient’s welfare.

Using a CRM to communicate, you’ll help the challenges still involved in preventative health care.

Sending Helpful Information During Care

While a CRM lets you send surveys and questionnaires to patients while they’re in the process of care, it doesn’t hurt to send them more educational data about their condition. Many times, patients don’t even know much about an illness they have. The more they know, the more they can understand what they’ll experience and which treatments could work best.

Since patients might already feel bored lying in a hospital bed, send them engaging medical information through their mobile devices. This gives them something useful to do while they’re receiving care rather than staring at a TV screen.

You may even want to send them statistics about a disease they have, and what available treatments they’ll possibly receive during their stay.

Sending Post-Care Information

Once a patient goes home, they may not have full recovery yet. Making sure they know how to properly take care of themselves is essential to prevent relapses. You don’t have to do this by sending them home with a pile of paperwork either.

Your CRM can send them detailed texts on how to care for themselves with medical tips not available anywhere else. Fully recovering sometimes comes in the details, and sending thorough information (including contingency recovery methods) helps over sending general tips.

Since CRM platforms also provide real-time communication, you can help educate a patient through real-time chats if they still have problems understanding instructions.

Continually Sending Educational Information on Health

Thanks to CRM systems connecting to your entire patient list, you’re set to send them ongoing tips and other current information on various medical conditions. If they have a chronic disease, sending them periodic updates on new attempts at cures and treatments keeps every patient knowledgeable.

General health tips on keeping healthy help as well, especially for older patients vulnerable to catching the flu or other illnesses. Quality healthcare CRM’s also connect patient family members so the above information gets sent to all of them collectively to keep everyone aware.

Visit us at HealthGrid where we’ve created a healthcare CRM that employs the best communicative features in the marketplace.